Managed IT services
Helpdesk, monitoring, and patching without a full-time hire
Managed IT services for Denver small businesses — helpdesk, monitoring, patching, and verified backups with response windows agreed up front
Table of Contents
When there’s no IT department, technology problems land on whoever is least busy — and stay half-fixed. We keep your systems patched, monitored, and backed up, answer the day-to-day questions, and catch failures before your staff or your customers do.
The problem we solve
In most businesses our size clients run, IT is either nobody’s job or one person’s whole job. When it’s nobody’s job, the office manager becomes the printer whisperer, patches wait until something breaks, and the backup has never once been restored. When it’s one person’s job, there’s no coverage on vacation, no second opinion on big decisions, and no time for the preventive work that stops downtime.
Either way, the failure mode is the same: you find out about problems from the people they’ve already hurt.
What we do
- Helpdesk and support — a real person for day-to-day issues, with priority problems targeted for response within one business hour and routine requests within one business day.
- Monitoring and alerting — remote monitoring and management (RMM) across servers, workstations, and network gear, so a failing disk or an offline point-of-sale (POS) terminal surfaces before staff notice.
- Patching and updates — operating-system and application patches applied on a schedule, in maintenance windows planned around your business hours.
- Backup verification — backups that run on schedule and get restore-tested periodically, with the results documented. A backup you’ve never restored is a hope, not a plan.
- Security posture — endpoint protection, multi-factor authentication (MFA) rollout, access reviews, and configurations aligned to baseline guidance such as the Cybersecurity and Infrastructure Security Agency’s Cyber Essentials.
Who it’s for
- A construction or trades firm with ~40 field staff and no IT hire, where the office manager handles technology by default and job-site connectivity problems cost billable hours.
- A multi-location retailer whose one IT person can’t cover after-hours POS failures across stores.
- A healthcare or dental clinic that must show the administrative and technical safeguards the Health Insurance Portability and Accountability Act (HIPAA) Security Rule requires — monitored access, audit logs, and tested backups — without staffing a security team.
- A nonprofit running on donated hardware and thin budgets that needs someone accountable for keeping systems safe and running.
If your last outage was diagnosed by a customer, or your backup status is “pretty sure it runs,” this is the service to start with.
How we work
- Onboarding and baseline. We inventory your hardware, software, licenses, and backup state — typically 2–4 weeks — so both sides know what’s actually being supported.
- Stabilize. The first 30–60 days go to the patch backlog, backup verification, and MFA gaps: the issues most likely to cause the next incident.
- Steady state. Ongoing monitoring, helpdesk, and patching, with a monthly report covering what broke, what we fixed, and what’s aging toward replacement.
- Quarterly reviews. We step back from tickets to look at the year ahead — hardware refresh, license renewals, and where the [[IT strategy]] should go next.
What to expect
Response windows are agreed in writing as a service-level agreement (SLA) before we start — typically one business hour for priority issues and one business day for routine requests. You get a monthly report in plain English, not a ticket dump. Pricing is a monthly retainer scoped to seats, servers, and coverage hours; we quote it after the onboarding assessment, not before we’ve seen your environment.
Tools and coverage
Remote monitoring and management (RMM) tooling, endpoint protection platforms, Microsoft 365 administration, backup and recovery platforms, and network monitoring — chosen to fit your environment rather than a reseller quota. Coverage hours and after-hours arrangements are set per engagement.
Related
- [[Cloud architecture]] — when the aging server behind the tickets should become cloud infrastructure instead.
- [[IT strategy]] — when recurring issues point to a bigger investment decision.
Ready to talk?
Tell us what your current IT coverage looks like — even if the answer is “there isn’t any.” We’ll start with a free discovery call and a plain-English read on where your biggest risks sit.
📧 Email: info@bashconsultants.com
📞 Phone: (720) 352-4641
🔗 LinkedIn: Connect with Amr
🌐 Website: bashconsultants.com